Health and
FirstEnergy offers comprehensive health and wellness benefits to provide protection and security for you and your family and to promote healthier lifestyles.

Have a question about your
FirstEnergy benefits?
View a list of benefit plan contacts.
Human Resources Service Center • 1-800-543-4654
Employees can gain immediate access to timely and accurate information by using the services of the Human Resources Service Center. The Human Resources Service Center complements, but does not replace, the external third-party administrators or insurers that manage FirstEnergy’s benefits program. For help with benefits coverage and claims, or to request an ID card, contact the appropriate third-party administrators or insurers.

You can reach the Human Resources Service Center at 1-800-543-4654, during the hours of 7 a.m. to 5 p.m., Monday through Friday. After business hours or during high-volume calling periods, you may leave a message on the voice mail and an HR service assistant will call you back – usually within 24 hours. When calling, have your SAP or Social Security number available.